Alkemist is a web based tool to manage guest complaints and generate company trends reports.  Its specially designed for the hospitality industry. The efficient and timely resolution of customer complaints gives us the unique opportunity of gaining a loyal customer for years to come. 

Alkemist provides an effective process of continuously monitoring and resolving customer concerns with integrated analysis for business process improvements.Integrated email, combined with action request assignments, results in improved communications and accountability. Alkemist business rules are fully customizable to meet Hospitality industry specific needs. 

Access over a LAN, WAN or the Internet is provided by a browser based, zero-footprint web client that is customizable to your business needs.

Share information in real time:

• Quickly enter or update complaints
• Prioritize complaints
• Use customized workflow strategies to assign follow-ups
• Workflow based on complaint category

Produce accurate and timely reports:

• Identify trends and opportunities for improvement within your company
• Assess the financial impact of guest grievances. 
• Information may be filtered by department, type of complaint, etc.
• Complaint Summary and Action Summary
• Extensive standard reports and charts with user provided selection criteria
• Transfer queries to Excel and PDF

Monitor resolutions as they occur:

• Review case records to obtain and have guest and complaint information at your fingertips.
• Ensure that no complaint lacks follow-up or is ignored
• Utilize performance metrics to assess your quality of service
• Complete time stamped audit log with additions, changes and deletions
• Attachment of any document or image  

Email integration:

• Receive action reminders at your desktop
• Communicate with the whole organization when a guest grievance is recorded, updated or resolved.
• Generate follow-up correspondence easily based on templates information already residing in Alkemist 

 Easy implementation:

• User-friendly web based product
• Highly reliable and 100% off-the-shelf, no programming required
• Rapid implementation
• Extensive customizing options built-in
• User groups with specified access privileges
• Built-in imports for guests and users (no programming required)